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Buff Experience Transformation

From á la carte support to a more holistic Buff experience

We’re building a more connected, learner-centered CU Boulder. 
Buff Experience Transformation is a campuswide initiative to unify systems, data and communications—making it easier for learners and the people who support them to access the right information, at the right time, in the right way. 

Today, support happens across many offices, systems and channels. While each plays an important role, the experience can feel fragmented.

This transformation brings everything together into one coordinated experience—
so every learner can navigate CU Boulder with clarity, and every staff and faculty member can support them more effectively.

 

What We’re Building Together 

 

A seamless, coordinated experience—not fragmented systems and disconnected tools.

We are implementing a Salesforce Education Cloud Learner Lifecycle CRM to:

  • Bring together advising, communication, scheduling and support tools
  • Provide a 360° view of each learner for staff and faculty
  • Enable personalized, timely communication and outreach
  • Reduce manual work and fragmented systems
  • Create a single, coordinated student success ecosystem

In short: From disconnected tools → to a unified, learner-centered experience.

  • Connect learners with the right people and services
  • Schedule and manage appointments more easily
  • Identify challenges early and take coordinated action
  • Deliver timely, relevant communications
  • Monitor progress and outcomes
  • Improve operations through shared systems and data 

A Transformation Designed With Your Needs in Mind

 

Learners

Plan your journey, connect with support, and take action with confidence—all in one place.
 

 

Student Success 
Professionals

Access integrated student data, manage advising and outreach, and deliver proactive, holistic support.

 

Student Success 
Administrators

Monitor performance, guide teams, and scale consistent, high-quality student support.

 

Student Support 
Staff

Streamline scheduling, check-ins and student triage with clear workflows and tools.

 

Peer Advisor

Support fellow students with clear guidance, tools and pathways for escalation.

 

Faculty

Identify student needs early, collaborate with advisors, and contribute to a coordinated support network.

 

Marketing Cloud Communicator

Deliver targeted, personalized communications that reach the right learners at the right time.

 

Learner Engagement Technology Team

Build, maintain and scale a resilient, integrated platform that supports the full learner lifecycle.

What’s Ahead—and What It Means to You
 

The Buff Experience Transformation is rolling out in phases, beginning with:

  • Continuing Education
  • Online programs
  • Current Buff Portal Advising users 
     

Your feedback is actively shaping how we approach this transition. You will have multiple ways to learn and get help provided over time. This will include:

  • In-person training series
  • Step-by-step written guides
  • Short video tutorials
  • Drop-in office hours
  • Support from peer Adoption Leads

From there, the experience will scale across campus over time. Throughout the process, you’ll see:

  • Regular updates and progress reports
  • Opportunities to provide feedback
  • Early previews of tools and features
  • Training and readiness support

 

A better Buff experience is underway—and you’re part of making it happen.

Learn About the Project

Stay Informed, Get Ready and Help Shape What’s Next
 

1. Sign up for updates

Stay current on progress, milestones and what’s coming next.

Subscribe to Receive Updates 

2. Attend Q&A sessions

Ask questions, share feedback and hear directly from the project team.

Attend a Q&A Session

3. Attend sprint demos

See the system in action and understand how it will impact your work.

4. Test & provide feedback

Test the system and share your feedback! Participating students can earn gift cards.