AcademicLiveCare
Your well-being matters.
AcademicLiveCare (ALC) is a free telehealth platform that allows students, staff and faculty to schedule and attend mental health and medical appointments from home, the office or wherever you are on the go.
This service is free regardless of your health insurance plan.
AcademicLiveCare is not crisis or emergency care.
If you need crisis support, please:
- Call the Real Help Hotline at 833-533-2428
- Text “TALK” to 38255
- Call CAPS at 303-492-2277 (students only)
ALC is free to CU Boulder students, staff and faculty. Follow these instructions to register!
Create an account
- Visit academiclivecare.com
- Click Get Connected
- Click Visit Amwell in the pop-up window
- Sign in with your IdentiKey email
- Complete your profile
- Enter service key: ALC
Schedule an appointment
- Sign in to your account
- Select a visit type (medical, nutrition, therapy, psychiatry)
- Schedule your appointment
- During check-in, enter the *promo code ALCCUB24
*Please note: Appointments that are scheduled in advance may show a fee. This fee will be removed from your account when you enter the promo code during check-in at the time of your appointment.
Call 866-882-0343 for questions or concerns.
Get care
Medical and urgent care
- Select Medical from the home page
- Click Get Started to find the first available provider or search providers
- Provide details about your visit
- On the payment screen, enter coupon code ALCCUB24
- Click Apply
- Click Start Visit to connect with your provider
All other services
- Click on desired service
- Make an appointment
- Follow prompts at the time of your visit to provide details
- Enter coupon code ALCCUB24
- Click Apply
- Click Start Visit
Schedule an appointment
- Sign in to your account
- Select a visit type (medical, nutrition, therapy, psychiatry)
- Schedule your appointment
- During check-in, enter the *promo code ALCCUB24
*Please note: Appointments that are scheduled in advance may show a fee. This fee will be removed from your account when you enter the promo code during check-in at the time of your appointment.
Call 866-882-0343 for questions or concerns.
What can I use AcademicLiveCare for?
AcademicLiveCare is available as a supplemental platform to your normal health insurance plan. Here are some of the ways you can use AcademicLiveCare.
Medical concerns
- Coughs/colds
- Sinus/ear infections
- Allergies
- Strep throat
- Urinary tract infections
- Minor urgent care appointments
Mental health concerns
- Stress management
- Therapy and counseling
- Grief
- Anxiety or depression
- General wellness
- Psychiatry, medication management
- General wellness
When to use ALC
- Evening, weekend and after-hours appointments
- Those traveling or working out of state
- Those who want one-time or short-term mental health services
- Those who want ongoing, long-term support or weekly counseling sessions
Important notice
AcademicLiveCare is not intended to replace on-campus services for students, staff or faculty.
Students, staff and faculty are encouraged to try AcademicLiveCare alongside the following on-campus services.
On-campus support for students
Counseling and Psychiatric Services (CAPS) provides confidential mental health and psychiatric services for students on campus and virtually.
The Office of Victim Assistance (OVA) provides support, advocacy and short-term counseling for CU community members who have experienced or witnessed a traumatic or disturbing event.
The Raimy Clinic on campus has a team of psychology graduate students who can provide supervised counseling sessions to undergrad and graduate students for $15 per session.
Peer Wellness Coaching is a free service that allows students to meet with a trained peer to discuss and create goals related to stress management, time management, relationships, academics, self-care and more.
Medical Services provides in person and virtual healthcare support for students, including primary care, illness prevention and treatment, sexual and reproductive health, sports medicine and more.
The Collegiate Recovery Community (CUCRC) provides support and connection for students, faculty and staff in recovery or seeking recovery from a wide range of behaviors. They offer weekly meetings, peer-to-peer support, substance-free events and community referrals.
On-campus support for staff and faculty
The Staff and Faculty Assistance Program (FSAP) provides free mental health services for all CU Boulder staff and faculty, including brief individual or couples counseling, community referrals, workshops and support groups.
The Office of Victim Assistance (OVA) provides support, advocacy and short-term counseling for CU community members who have experienced or witnessed a traumatic or disturbing event.
The Collegiate Recovery Community (CUCRC) provides support and connection for students, faculty and staff in recovery or seeking recovery from a wide range of behaviors. They offer weekly meetings, peer-to-peer support, substance-free events and community referrals.
Technical support
Technical support
If you have questions or run into any issues setting up your new account, you can reach Customer Service 24/7 by submitting a request online or calling 866-882-0343