Zoom Help

How to install or update the Zoom desktop client

How to join Zoom breakout rooms

How to test and control your audio and video in a Zoom meeting

Need help troubleshooting?  Contact the Colorado Law IT department

Zoom regularly provides new versions of the Zoom desktop client to release new features and fix bugs. For example, if you are having difficulties joining breakout rooms it is probably because you are using an older version of the Zoom client. We recommend upgrading to the latest version of the Zoom client.

How to Install or Update the Zoom Desktop Client

Go to http://cuboulder.zoom.us and click the Download Zoom Client button.

The ZoomInstaller.exe (on a PC) or Zoom.pkg (on a Mac) file will automatically download to your computer.  If prompted, click on the Save File button to download the file.

Navigate to the location where the file was saved.

Install Zoom by double clicking on the file.

The installer will open and the Zoom client will be installed. Once installed, Zoom will open and be updated to the current version.

__ Error when trying to update the Zoom client: Your Administrator Controls Your Zoom Updates

If you receive an error similar to "Your administrator controls your zoom updates.", follow these instructions:

Open the Zoom desktop client and sign in.

Select your profile picture or initials at the top right of the window. From the drop down menu, select "Check for Updates"

If there is a newer version, Zoom will download and install it.

Additional Resources

Zoom website - How to install Zoom on a Mac

Zoom website - Downloading the Latest Zoom Update

Zoom video tutorial - on YouTube

How to Join Zoom Breakout Rooms

Brief video tutorial on how to join Zoom breakout rooms

HINT:  If you cannot join a breakout room you probably need to update your Zoom client. To do this, see the instructions at the top of this page.

How to Test and Control Your Audio and Video In a Zoom Meeting

Visit the links below for information on how to configure, test and control your audio and video. You can also join a test meeting if you want to test your audio.

Zoom website - Testing computer or device audio

Zoom video tutorial - How to configure your Zoom meeting audio and video  

Help

Need help troubleshooting? Contact Law Information Technology at lawit@colorado.edu.