Dealing with Porcupines
Managing Communication with High Conflict People
Join our partners in the Ombuds Office to learn a new technique to manage communications with high conflict people.
Date : September 22
Time: 12:00 -12:30 pm MT
Need to calm a combative conversation? Consider BIFF. No, I am not talking about Biff Tannen the bully in Back to the Future or the Boulder International Film Festival. Rather, I am referring to the High Conflict Institute’s highly effective method of responding to difficult people, personal attacks, hostile email and meltdowns.
A BIFF response is Brief, Informative, Friendly and Firm. BIFF responses also avoid the three As: advice, admonishments and apologies. In this session, participants will learn about the BIFF response technique and how to write (and speak) using the BIFF method to help bring a high-conflict, tense exchange to a quick conclusion, all while remaining cool under pressure.
Presented by: Liz Hill, Associate Director, Ombuds Office
Register for Dealing with Porcupines
Upcoming Virtual Lunch & Learns
How to Disagree With Powerful People
Date: November 17
Time: 12:00 -12:30 pm MT
Please join, Kerry Tay McLean, Ombuds Program Administrator at the University of Colorado Boulder Ombuds Office, as she shares how to disagree with someone who may hold a position more powerful than you.